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Terms & Policy

The rules every hiker agrees to before paying

Terms & Conditions

By confirming this booking you acknowledge and agree that:

  • Hiking is a high-risk activity carried out at your own risk. You confirm you are physically fit and have no condition that makes hiking unsafe.
  • All identity and member details you provide are accurate. Falsifying identity may void your booking, insurance, and any refund.
  • You will follow the gate's quota, schedule, route, and the instructions of keepers and basecamp staff at all times.
  • Payments are processed by our payment partner. Refunds, where applicable, follow the refund policy of the gate and the platform.
  • The platform and the gate operator are not liable for loss, injury, or death caused by your failure to follow safety rules or by force majeure.

Privacy & Safety Policy

How we handle your data and keep you safe:

  • We collect your identity, contact, and medical-checkup data only to operate your booking, meet regulatory requirements, and respond to emergencies.
  • Your data is shared with the gate operator, assigned keepers, and (where applicable) the insurer and emergency responders — and is never sold.
  • In an emergency we may share your location and contact details with rescue authorities.
  • You may request access to or deletion of your personal data after your trip is closed, subject to legal retention requirements.